1 hour ticket response
We are dedicated to supplying a rapid and accurate answer to every client support ticket sent by a client. Our expert client care staff representatives will review your problem and will offer you the most efficient option. We offer a 1–hour response time guarantee for all technical support tickets. In fact, our average client support ticket response time has proved to be twenty minutes.
A Top–Notch Customer Care Service
Our tech support team members have immense experience in the Linux cloud web hosting niche and are skilled enough to supply a fast solution to your problem. If, however, the situation at hand is not within the competence of a support engineer, the tech support ticket will be forwarded to a developer or sysadmin for additional investigation.
An Easy–to–Browse Help Section
Incorporated into the Web Site Control Panel is an intuitive Help Center section, which includes different sources of information. You can search through a constantly updated knowledge base featuring web hosting account management articles and web site administration articles, watch the how–to video tutorials or have a glance at our F.A.Q. repository.
