Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Time Guarantee

  • Each help request you send to us will be attended to within maximum sixty minutes. In case your support ticket or e–mail calls for further assistance from a server admin, we will forward it and leave a comment to let you know that your issue is being examined. If you make use of the Managed Servers package, any of the server administration services included there will be carried out at a time that is suitable for you.

  • Top quality support service

  • A First–Class Customer Service

  • Our help desk support staff will be at your disposal 24–7–365 if you require assistance working with our Web Site Control Panel or with any of the applications that we preinstall for your convenience on the dedicated server. And if you need help tackling the everyday admin tasks on your dedicated server, you can take advantage of our Managed Servers package, that includes backup hard drive space, weekly Operating System updates, troubleshooting and installation services, server monitoring and restarting services, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have equipped the Web Site Control Panel with a circumstantial knowledge base, which offers comprehensive explanations of its features and functions. Additionally, we have filmed in–depth video tutorials that will further explain to you how to carry out a certain operation or solve a regularly encountered problem. All the instructional articles and the video tutorials are easily reachable from each Web Site Control Panel section through the Videos and Help buttons located in the top right corner.