The customer support that you'll get from your cloud web hosting provider is very important, regardless if you have pre-sales questions and you're not a customer yet, or you have a technical trouble with an existing account. Timely and correct info about a question or a problem can save you lots of time and efforts, not mentioning that this is usually an indicator that you are ordering from a real website hosting supplier not from some reseller. If you obtain a hosting account via a company that does not own its servers and it cannot access them directly, it is almost certain that you'll wait for a few days to get an answer to your query, therefore your web sites may remain offline for quite a while. In comparison, a provider which offers numerous options for communication and has a support team that is available any time will assist you to right away and help you decrease or fully avoid any downtime and potential losses.

24/7 Customer Support in Cloud Web Hosting

All our Linux cloud web hosting feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring for our web hosting solutions before you make an order or you're an existing customer and you have any kind of question or a difficulty, you will be able to contact us at any time, including holidays and weekends. We have a number of channels to contact us - several telephone lines around the world for your convenience as well as live chat support for billing, pre-sales and basic questions; e-mail messages and support tickets for more technical issues or any matters that need longer time to analyze and resolve. In contrast to many other web hosting suppliers, our trouble tickets feature a guaranteed max response time of just one hour, thus no matter what the problem is, it'll be resolved on time and you won't waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

You're able to try our support services even before you purchase a semi-dedicated server account from us since we have telephone and online chat support for billing, pre-sales and common queries. Our representatives will assist you to find the perfect package or provide you with details about our servers, to confirm whether the system requirements for your web sites are met. When you are an existing client, you can also contact us through e-mail or via our ticketing system, which can be accessed via the Hepsia hosting Control Panel. We warrant that whenever you employ any of these 2 ways of communication, you will get a reply within no more than one hour and that’s 24/7, including weekends and public holidays. In case you have used the web hosting services of other service providers, even large ones, you'll be able to compare the response time due to the fact that it often takes a full day for them to handle a support ticket.

24/7 Customer Support in VPS Servers

If you rent a Virtual Private Server from us, you will be able to contact us 24/7 for every server-related issue or fordifferent problems and questions with regard to the pre-installed software your server comes with. If you have not ordered a VPS server plan yet, you are able to learn much more about our services by giving us a telephone call or via our live chat service. For more tech issues, you'll be able to send an e-mail or open a ticket from your billing Control Panel and you will receive assistance within no more than 1 hour no matter the time of the day, even on holidays and weekends. The actual reply time normally doesn't exceed 30 minutes. If you're looking for assistance with third-party software, you're able to reap the benefits of the Managed Services upgrade which you can include to every single VPS package and our admins will help you with any set up or troubleshooting issue you may have encountered.

24/7 Customer Support in Dedicated Servers

All of the dedicated server packages that we provide come with 24/7 support through several means of communication and with a one-hour maximum reply time guarantee. In case you want to learn more about the plans or you have some general or billing questions, you'll be able to call one of the local numbers that we have worldwide or you can use our live chat support and talk to a live agent. For solely technical matters which need assistance from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an email, since all these channels are more appropriate to monitor a given issue. The answer time for them rarely exceeds 30 mins, so you can forget all about having to wait for an entire day to get support. The support service is available for all the server-related issues, which includes the pre-installed software. In the event that you want help with third-party apps, you can consider adding the Managed Services upgrade that we offer for all of the packages.