In the event that you have ever had a cloud web hosting account in the past or you have dealt with any kind of online service, you're probably well aware from your personal experience that for some things it's better to talk to a live person on the telephone rather than exchange tickets or emails. If you'd like to find out more about a specific service before you buy it or if something small has to be done, for instance, it will be far easier and a lot faster to get it done live. If you're able to talk with representatives over the phone, it's also very likely that you're using the services of an actual web hosting supplier, not just a reseller. The level of support that you can get on the phone varies between different suppliers - from very general matters to expert tech support. Typically most suppliers offer pre-sales assistance and first level telephone support, while more complicated technical issues are resolved through e-mail and / or tickets.

Phone Support in Cloud Web Hosting

We know that being able to talk with a live consultant is rather important, so we have three support lines all around the world (UK, USA and Australia) and you will be able to get in touch with us over the phone for fourteen hours every day. In case you consider buying one of our Linux cloud web hosting, for instance, you're able to call us and learn more about our services before placing your order in order to make sure that we cover all the system requirements for your sites. Following your purchase, you will be able to contact us about all of the sales and / or billing troubles you may have, or receive any type of general or basic technical information you need. We have tried to find the balance between telephone and ticket support, so for solely technical issues you'll have to use our ticketing system, which will help you keep track of the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we supply feature real-time phone support for fourteen hours daily. If you are not sure which package will be suitable for your websites, you want to learn more about the package's specs or you'd like to have any other kind of info about our solutions, you will be able to call any of the local phone numbers which we have in the United States, the UK and Australia and our support agents will assist you. If you currently have an account, you'll be able to get in touch with us about general and sales matters, although we are usually able to assist with a large number of technical issues as well. For strictly technical issues you will have to employ our built-in ticketing system where the correspondence between you and our technical support crew will be in one place, which is the best option when the trouble requires longer time to be taken care of or it needs to be escalated to our sysadmins.