Should you ever face a problem with your site and be incapable of taking care of it on your own, ask the respective hosting company’s customer care team to assist you to get the site back online. A fast resolution would be the best-case scenario, but a lot of hosting companies answer within twenty four hours or even more, all the more so if you are working with a reseller. Even if the problem can be sorted out without much effort, your site may not work correctly or it may not be reachable at all for a long interval, so you may lose prospective customers as it’s quite unlikely that anybody will ever return to a site that’s inoperational. With this in mind, you need to make sure not only that you can touch base with your web hosting company, but also that they can respond and assist you in a timely fashion. If a web app update doesn’t go as planned or you erase something incidentally, for example, the site must be fixed swiftly so as to prevent long unreachability.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from us, you can just forget about waiting for hours and hours on end, or even all day, to obtain an answer to a trouble ticket or an e-mail. No matter when you contact us, we will assist you within no more than one hour with any pre-sales or technical inquiries you might have. The fact is, our real reply time almost never exceeds twenty to thirty minutes. Since we are available around the clock, you’ll always obtain help in a well-timed manner and we realize how vital this is in the Internet era. Soon after you contact us, we will respond to your inquiries. If you stumble upon any technical challenge, we’ll resolve it for you, or we’ll provide you with all the necessary information in case there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from us, you can take full advantage of our astonishingly fast support service. You’ll receive an answer to any ticket opened from the web hosting Control Panel or email sent to our client and technical support team within the hour. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. Often, it takes much less time to examine and troubleshoot a problem. We will provide you with more info if the solution entails something that has to be done on your end. If you get in touch with us during official holidays or weekends, the response time will be absolutely the same and because of the fact that our support staff will be at your service 24-7, you’ll get swift help for any technical, general or billing issue regardless of the hour.