A live chat is one of the many ways of communication offered by some hosting suppliers as part of their support service. Determined by the service provider, the chat can be used for billing, pre-sales and/or technical assistance. This way of communication is quicker in comparison to a support ticket and it makes it less likely to misspell or misunderstand a word as compared to a telephone call with an agent. Furthermore, if the problem that you have needs some time to be examined and taken care of, you'll be able to do something else meanwhile instead of just waiting, as you'd have to do if you call. You can also take advantage of a live chat support service free of cost as long as you have world wide web accessibility even if your web hosting provider is situated in a different country and they do not have a local telephone number you can call.

Live Chat Support in Cloud Web Hosting

We supply a live chat support service for all Linux cloud web hosting that we offer and we can help you with almost everything in real time. If you don't have an account with us yet, we will provide you with more details about the plans so as to help you to get the most appropriate plan. In case you are an active client, we're able to assist you with any billing or general matter along with with plenty of common tech troubles, for instance an email address setup in a desktop e-mail client. When you can't give us a call for some reason or you are in some country where we do not have a local telephone number, the live chat is the best way to get in touch with us. Needless to say, some issues require longer time to examine and test, therefore you'll have to open a ticket to our technicians, but nonetheless, we are able to save your time and help you with many troubles on the chat.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is designed for all of our prospective and current clients. If you're looking for a new web hosting account, you'll be able to chat in real time to one of our agents and get more information about our semi-dedicated service in order to choose the perfect plan for your websites. In case you already have an account with us, we'll support you in a very timely manner with general, billing and 1st level technicalmatters. Although in some cases you will need to open a support ticket because there are troubles that cannot be resolved on the live chat, we'll be able to assist you with various basic jobs, like installing an e-mail account in an e-mail client or forwarding one domain name to another. This way, you'll take advantage of timely assistance and you will save a lot of time.