There are a number of ways to touch base with the web hosting company whose services you are using, but the one that you will always find no matter which company you choose is a trouble ticket system. It is the least complicated channel of communication for many reasons. If no client support team member is free at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will invariably be received. In addition, you can copy ‘n’ paste large pieces of information without worrying about typing errors, and if a specific problem needs more time to be solved or a number of responses must be exchanged, all the information will be in the exact same place, so each party can always see the comments left by the other one. The negative aspect of using tickets to touch base with your hosting company is that they are typically separate from the web hosting platform, which implies that if you have to provide info or to adhere to guidelines, you’ll have to use at least 2 different admin consoles and this number might rise if you want to manage multiple domains. Furthermore, many web hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for a response.

Integrated Ticketing System in Cloud Web Hosting

In stark contrast with what you may find with many other hosting companies, the ticketing system that we use with our Linux cloud web hosting is part of the Hepsia Control Panel, which is included with all accounts. You won’t have to memorize several usernames and passwords, since you will be able to manage your tickets and the web hosting account itself from a single location. So, if you’ve got an enquiry or come across a complication, you can touch base with our client support team representatives on the spur of the moment. Our ticketing system comes with a smart search option. This means that even if you’ve sent heaps of tickets through the years, you’ll be able to track down the one that you want without any difficulty. On top of that, you can see knowledge base instructions for solving commonly confronted predicaments.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it is far more convenient to manage everything from one single place, which is why we have incorporated a support ticket system into the custom-created Hepsia hosting Control Panel, which comes with every single semi-dedicated server package. This will permit you to manage the correspondence with our help desk support team together with your websites, which goes to say that you will not need to remember an additional log-on name for some other system. You will be able to send a new ticket or to track down the status of an old one with no more than several clicks while you are browsing the content within your account. Furthermore, you can go through older tickets using a smart search filter or read relevant knowledge base articles, which offer solutions to commonly experienced issues. The inbuilt ticketing system is monitored 24-7 with the maximum response time being just 60 minutes, so there will always be someone to help you.